FAQ

Shipping

  SHIPPING: DELIVERY RATES & SERVICES

COUNTRIES

SERVICE

COST

DELIVERY TIME

All Countries

Canada Post

$7.25

10-14 Business Days

Canada

Canada Post

$5.25

3-7 Business Days


*Free shipping on orders over $60CAD after all discounts are applied.

 RETURN & EXCHANGE POLICY
    • Lace and Joy must be informed of any returns or exchanges via email before shipping out your item
    • Merchandise must be unused and in perfect condition to qualify for return or exchange
    • Merchandise must be accompanied by the original packaging including tags attached to products.
    • Any merchandise marked "Final Sale" cannot be exchanged or returned
    • Panties cannot be exchanged or returned
    • Contact Email: info@laceandjoy.com
     EXCHANGES AND PROCESSING
      • Exchanges will be processed within approximately 1-2 business days after we receive the exchanged item
      • Original shipping charges are non-refundable
      • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged
     COUPON CODES
        • Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update
        • We cannot adjust any prices after the order has been submitted
        • Only one code can be used on a purchase
        • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.